AI-powered Text Analytics to Drive Customer Centricity
AI-powered Text Analytics to Drive Customer Centricity


Customers are the ultimate beneficiaries of the value of the products and solutions for most businesses, more so for B2C enterprises. Customer centricity is a mindset and a way of doing business that focuses on creating positive experiences for the customer at every stage of the customer journey. Customer-centricity enables businesses in making greater profits, increasing loyalty, referrals and customer satisfaction.
One of the key challenges faced by Businesses today is in deriving insights from their vast amounts of text data. These firms have text data in the form of documents, reviews, articles, records of text description.
Indium Software’s flagship product ‘’ can help businesses derive insights thereby driving customer is an Ai based Text Analytics suite of solutions that offers Text Extraction, Summarization & Classification including other solutions like data scraping, validation, clustering, topic modeling, etc. helps produce structured data, metadata & insights by extracting data, summarizing information and classifying content.
Some key benefits include:
- Prioritize and address the focus areas based on topics being discussed in reviews and complaints
- Reduce the time in extracting text & tables from various types of documents
- Save time and effort by analyzing & categorizing from large volumes of content


Satish Pala is the Senior Vice President, Digital Solutions at Indium Software, a technology company specializing in Data Engineering, Advanced Analytics and Product Development. With over 2 decades of experience in the IT industry, he has extensive knowledge in sales & solutions across domains. Satish is a passionate technologist with a keen interest in analytics, cloud and next-gen business intelligence.
Satish holds a Bachelor’s degree from the Indian Institute of Technology (IIT-Madras) and is a certified Project Management Professional from PMI.