Abstract: There is renewed interest among companies these days to implement and deploy AI models in their business processes either to increase automation, or to improve human productivity. AI models are making their way as chat bots in customer support scenarios, as doctors' assistants in hospitals, as legal research assistants in legal domain, as marketing manager assistants in marketing, and as face detection applications in security domain, just to name a few use cases. Making AI work for enterprises requires a whole new and different set of concerns to be addressed than those for traditional software applications or for consumer-facing AI models such as targeted advertising and product recommendations. These new concerns include robustness (R), accuracy and adaptability (A), continuous learning (C), explainability (E), fairness (F), accountability (A), consistency (C) and transparency (T). In addition, building high quality and scalable AI models requires specific kind of discipline, methodology and tools. Data Scientists and practitioners need prescriptive guidance, tools, methods, and best practices on how to procure data, and build, improve and manage their AI models while addressing the concerns mentioned above. In this talk, I will present our best practices for making AI work for enterprises based on our first-hand experience of building scalable AI models for enterprises.
Bio: Rama Akkiraju is an IBM Fellow, Master Inventor and IBM Academy Member, and a Director, at IBM’s Watson Division where she leads the AI operations team with a mission to scale AI for Enterprises. Rama also heads the AI mission of enabling natural, personalized and compassionate conversations between computers and humans. Rama has been named by Forbes as one of the ‘Top 20 Women in AI Research’ in May 2017, has been featured in ‘A-Team in AI’ by Fortune magazine in July 2018 and named ‘Top 10 pioneering women in AI and Machine Learning’ by Enterprise Management 360. In her career, Rama has worked on agent-based decision support systems, electronic market places, and semantic Web services, for which she led a World-Wide-Web (W3C) standard. Rama has co-authored 4 book chapters, and over 100 technical papers. Rama has 18 issued patents and 25+ pending. She is the recipient of 3 best paper awards in AI and Operations Research. Rama holds a Masters degree in Computer Science and has received a gold medal from New York University for her MBA for highest academic excellence. Rama served as the President for ISSIP, a Service Science professional society for 2018 and continues to actively drive AI projects through this professional society.