Word Play: Understanding the Mechanics and Business Value of Speech Technologies

Abstract: Regardless of industry, every executive is dedicated and driven by the same thing: their customers. And thanks to ongoing advancements in technology, artificial intelligence is now emerging as a powerful vehicle to better service customers. One particularly strong agent of customer success and satisfaction is voice-activated AI - but the mechanics behind this form of AI can be challenging. However, once developed, integrated and organized properly, the results of speech technologies are fruitful in becoming a truly customer-centric enterprise.

In this session, Omar Tawakol, CEO & Founder of Voicera, will discuss how to leverage speech technologies and voice-activated artificial intelligence to become a customer-centric organization and better understand and connect with customers. He will pull from his experience building an AI-voice assistant, and will dive into a number of the advanced computing tools that voice-AI is dependent on, including natural language processing, automatic speech recognition and neural networks, and how to apply these technologies across the enterprise.

Bio: Omar Tawakol is CEO and Founder of Voicera, the platform behind Eva, the enterprise voice assistant. Prior to Voicera, Omar was the Founder and CEO of BlueKai which built the world's largest consumer data marketplace and DMP. Oracle acquired BlueKai in 2014 and Omar stayed on to serve as the SVP & GM of the Oracle Data Cloud. Omar earned an MS in CS from Stanford (BS, MIT) where he researched and published work on AI agents.

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